- Do you offer a wholesale discount for bulk buying?
- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Can I use more than one coupon/offer at a time?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Payment Methods
- Terms & Use
- Privacy Policy
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Where can I find your latest products?
- Cookie Policy
1. The Total Time For Order
All orders require a processing phase before shipping. Your total wait time includes both processing and shipping durations.
If your order status is "Processing", it means we've received your payment and your order is undergoing verification, product inspection, quality checks, and packaging. Once complete, it's handed off to our shipping partner.
If your order status is "Shipping", your items have been dispatched. Tracking information becomes available once scanned by the courier. Please note that for international orders, tracking updates may take up to 10 days for express shipping and 20 days for ocean freight due to customs clearance or in-transit processing.
*Important: Slight delays are considered normal due to evolving international shipping and customs regulations.
Processing Time: Typically 7–10 business days
Things to keep in mind:
A. Processing begins after payment and order confirmation (you'll receive an email confirmation).
B. You may request changes to your order (color, size, product, address) before shipment only. Changes reset the processing timeline.
C. Orders during holidays (e.g., Chinese New Year, local holidays) may take longer to process. We'll inform you of any known delays.
2. Shipping Time Estimates
We offer different shipping methods based on your destination and item category. Times vary by region:
Shipping Method
Countries/ Region
Time (Days)
Expedited Express
Australia, Canada, United States, United Kingdom
5-15
Japan
3-8
Europe
5-10
Standard Shipping
United States
20-31
Canada
22-38
Australia
20-45
United Kingdom
30-45
Europe
30-45
Additional Notes:
A. Customs duties are covered by us—you won’t incur extra import fees.
B. Tracking info is emailed to you within 1–2 business days after your order is shipped.
C. We cannot deliver to Alaska, Hawaii, Puerto Rico, PO Boxes, or military addresses (APO/FPO).
D. If express shipping isn’t available at checkout, it’s currently not supported for your item/region.
E. Some items may ship separately due to logistics or customs requirements. You won’t be charged extra for split shipments.
3. Estimating Your Delivery Time
Your Estimated Delivery Date is calculated as:
Processing Time + Shipping Time
This estimate depends on destination, chosen shipping method, carrier performance, and past shipping trends. It may be influenced by:
Weather disruptions
Customs clearance delays
Regional logistics restrictions
Disclaimer:
We are not responsible for delivery delays due to:
Changes to delivery details after ordering
Changes to product specs (e.g., size or color) post-purchase
First delivery attempt made within the estimated window, even if missed
Remote or difficult-to-access locations
4. Shipping Delay Compensation Policy
While we work hard to meet delivery timelines, unexpected delays can occur. In such cases, we offer the following compensation:
Compensation Structure for Different Delivery Delays
Delay within 7 days of the estimated delivery date:
This is considered within a reasonable tolerance for international shipping. No compensation is provided for such minor delays.
Delay of 8–14 days:
A complimentary gift will be offered as a token of our apology.
Delay of 15–21 days:
A partial refund of 5% of the product price will be issued, along with a discount coupon for your next order. (*The refund is up to $20)
Delay of 22–35 days:
A partial refund of 10% of the product price will be provided, plus an additional discount coupon for your future purchase. (*The refund is up to $50)
Delay exceeding 35 days:
We will offer a partial refund of up to 15% of the product price, along with a high-value coupon for your next order. (*The refund is up to $100)
Please note:
A. Delays are measured from the estimated delivery date shown at checkout.
B. Only delays caused by shipping or courier issues are eligible. Delays caused by customer-side errors are not.
C. Refunds are calculated based on the product price only. Shipping, insurance, and discounts are excluded.
5. Optional Shipping Insurance Policy
To enhance the safety of your order during international transit, we offer optional Shipping Insurance at checkout. This service provides additional protection for high-value and fragile items.
With Shipping Insurance:
1. Free replacement for any damage incurred during transit.
2. Upgraded protective packaging, especially recommended for fragile or high-value items.
3. Delivery recommendation: Please arrange to receive the package in person:
(1) If damage is reported after delivery and was not signed for face-to-face, we will offer either a free reshipment or a partial refund, depending on the circumstances.
(2) If you refuse delivery due to visible damage, no return shipping or handling fees will be charged.
4. In case of transit damage:
(1) We will replace any damaged or missing parts.
(2) If the package is severely damaged, a full reshipment is available.
(3) If no replacement is requested and the item is not returned, you may receive a refund of up to 40% of the product price.
Without Shipping Insurance:
1. Conditional replacement may be offered for transit damage, with possible additional fees depending on the case.
2. Standard packaging is used.
3. If delivery is refused due to visible damage, the customer will bear the full return shipping, customs clearance, and handling fees. In such cases, the maximum refund is 20% of the item price.
4. In case of transit damage:
(1) Only damaged or missing parts will be replaced.
(2) If no replacement is arranged and the product is not returned, the maximum refund available is 20% of the product price.
For help or updates, please feel free to contact us.
