- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- How to pay with points?
- Can I use more than one coupon/offer at a time?
- How long does it take to get back the points?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Terms & Use
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Do you offer a wholesale discount for bulk buying?
- Where can I find your latest products?
1. How long does the shipping cost?
All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping Time.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 7-10 business days
a. Processing Time of the product is calculated from the time your order is verified, after which the order is just put into processing procedures.
b. Processing Time or delivery time of the product might be put off due to the delay of order verification, holidays or shortage of stock.
c. Chinese holiday reminder: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted.
We provide our customers with different shipping methods. You can refer to the chart below to know further information.
a. * Countries which require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
b. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
c. We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example, if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees during checkout as shown in the example below.
The shipping information will be updated from time to time, and the final interpretation right belongs to Kwoking. You can contact us for more shipping details.