- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- How to pay with points?
- Can I use more than one coupon/offer at a time?
- How long does it take to get back the points?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Terms & Use
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Do you offer a wholesale discount for bulk buying?
- Where can I find your latest products?
You can shop at Kwoking easily with a few steps.
You may also need to note that:
- We will begin to process your order upon receipt of your payment and an email will be sent to you for order confirmation then.
- You may check order status and track the parcel(s) in My Orders after logging into your account on our site.
- You may click here for more information about shipping.
Now let's start shopping.
Step 1: Add the items you want into your Shopping Bag.
1. Select the option, voltage, color or quantity if necessary, and Click on “ADD TO SHOPPING BAG”.
Step 2: Check out when item selection is completed.
1. Click on directly "CHECKOUT" button on the top of the page, Or Click the "VIEW BAG" button to review the item(s) selected. Accroding to the 2 ways, you can view whether item selection is completed and make some modifications if necessary;
2. Slide up the page, Click on “PROCEED TO CHECKOUT” if you are ready to place the order. Otherwise, click CONTINUE SHOPPING.
Step 3: Login your Kwoking account.
1. Choose Sign In if you already have an account on our site;
2. Choose New to Kwoking to register with your email account otherwise.
3. Fill in the shipping address;
Step 4: Complete billing information.
1. Choose one shipping option;
2. Click on “PLACE ORDER”, and Select a payment method;
Step 5: Fill in payment information and then click the CONTINUE button to complete the purchase.