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Customer Service
Orders Delivery Return & Refund Payment & Promos Product & Information Account
I still haven’t received my package. Where is my order?
Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You’ll be able to follow your order as it’s been sent with trackable service. To check this, all you need to do is log into your account and check "Track Order Details" under "My Orders" to follow your parcel.
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care Team with Live Chat or Ticket for further help.