Customer Service
Orders
- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- How to pay with points?
- Can I use more than one coupon/offer at a time?
- How long does it take to get back the points?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Payment Methods
- Terms & Use
- Privacy Policy
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Do you offer a wholesale discount for bulk buying?
- Where can I find your latest products?
- Cookie Policy
Why it shows that my tracking number is invalid?
If there is a tracking number, the package has been shipped out.
The package was sent first from our warehouse. The package will then be flown to the Transportation Company's Processing Center. Then, each transportation company will pick up the package from the airport. Once they scan the packages, the site updates the tracking numbers.
It may take 3-5 days after delivery from our terminal to see any activity. When you arrive at the next station, please give the courier some time to update the tracking information.
The package was sent first from our warehouse. The package will then be flown to the Transportation Company's Processing Center. Then, each transportation company will pick up the package from the airport. Once they scan the packages, the site updates the tracking numbers.
It may take 3-5 days after delivery from our terminal to see any activity. When you arrive at the next station, please give the courier some time to update the tracking information.