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Customer Service
Orders Delivery Return & Refund Payment & Promos Product & Information Account
How can I cancel my order?

Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. 


Unfortunately, once an order has been processing or shipped, it can no longer be cancelled. More details please contact our Customer Service.



To delete your order (Order Status: Draft/Pending)


1. Sign into “My Account” and click on “Order History”.


2. Click on the order number that you would like to cancel.




3. Click "Cancel" and confirm that you want to proceed with cancellation order.




Note: Only orders that have not shipped can be cancelled. Once your order has been shipped, this link will no longer be available.