- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- How to pay with points?
- Can I use more than one coupon/offer at a time?
- How long does it take to get back the points?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Terms & Use
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Do you offer a wholesale discount for bulk buying?
- Where can I find your latest products?
Who We Are
KWOKING is a global online retail company that provides products directly to consumers around the world. KWOKING offers products in the three core categories of home lightings, curtains, and other home improvements.
Our mission is simple: a Dream Home for all. We offer a wide range of high-value, high-quality goods to help you turn your home into the one you've always wanted.
KWOKING believes that everyone should live in the house they like. Through Technology and innovation, KWOKING allows shoppers to quickly and easily pick out what they want from more than 14 million items, ranging from furniture, decor, home decor, and household items. Dedicated to keeping customers happy at every step, KWOKING is reshaping the way people buy homes -- from discovery to final delivery.
Our Office in Guangzhou, China is Jinguo Trade Co., Ltd. The address is Room E004,3rd floor, no. 18, Guangtang West Road, Tianhe District, Guangzhou City, China (Note: This address does not accept returns, any return issues please contact our customer team for help).
KWOKING as a strategic brand product of the renowned Chinese cross-border enterprise Jinguo, With strong supply chain resource integration capabilities, we can select high-quality partner among a wide range of suppliers. CE and UL certification are the basis for supplier selection. We strictly follow the five steps of CITST quality control during production, that is, to inspect suppliers, inspect production, test sample quality, spot check products, track after-sales, and ensure that all products meet consistent quality standards and user requirements.
Supported by Jinguo's premium supply chains and self-built supplier repository, KWOKING has got advantages and independence in pricing, providing cost-efficient home lighting with great quality to global users.
KWOKING has 10+ overseas warehouses covering all regions of the world, mainly distributed in the United States, Europe, Canada, this network allows you to order locally and receive your items lighting fast. Currently, we plan to open more global warehouses to serve the expanding Jinguo fan community.
Our long-term strategic cooperative partner in logistics is UPS, FedEx, and EMS, We also cooperate with DHL, who has a tremendous reputation in logistics industry, to ensure your package arrives at your destination safely and securely.we ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. Believe us, belief in professional.