- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- How to pay with points?
- Can I use more than one coupon/offer at a time?
- How long does it take to get back the points?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Terms & Use
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Do you offer a wholesale discount for bulk buying?
- Where can I find your latest products?
Welcome to Kwoking!
If you violate any of the terms of these Terms you will have your access canceled and you may be permanently banned from accessing the Site. If you access the Site after we have posted changes to these Terms, such access shall constitute your acceptance of those changes, whether or not you actually reviewed them. At the bottom of this page, we will notify you of the date these Terms were last updated.
To view our Privacy and Security Policy, click here. We created the Privacy and Security Policy to inform you about our collection and use of information we collect when you access the Site.
This website contains information, data, software, photos, charts, videos, Fonts, graphics, music, sound and other materials protected by copyright, trademarks, Trade Secrets (collectively "content") , database rights and / or other proprietary rights, and these rights are valid and protected in all forms, media and technologies, existing or developed. All content is protected by copyright law and is a collective work, and we have copyright and / or database rights to select, coordinate, arrange, display and enhance such content.
You shall not modify, remove, delete, extend, add, publish, transmit, participate in the assignment or sale of, derive from or adapt from, or in any way utilize in whole or in part any content. If no specific restrictions are shown, the content can be copied, provided that the copies are for your personal use only and that you retain all of the declarations contained in the content, such as all, copyright, trademark or other proprietary declarations.
If you use the Site, you have responsibility to maintain the confidentiality of the information you submit through the “My Account” feature and the corresponding password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under the “My Account” feature or password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Site.
Usage By Minors
Our site is not directed to persons who are minors (typically persons under the age of 18, depending on where you live).
Because we cannot prohibit minors from accessing the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) or, if you are under the legal age of consent, you have the express permission from your parent or guardian and that any information you provide to us is not inaccurate, deceptive or misleading.
You cannot download (except page cache) or modify this website or any part which includes: prohibiting any resale or commercial use of this website or its contents; Any collection and use of any product list, description or price; Any derivative use or adaptation of the website or its contents without our prior explicit written consent; The benefit of another merchant by downloading or copying of any account information for; And any use of data mining, screen grabbing, robots or similar data collection and extraction tools. Without our prior explicit written consent, we shall not copy,duplicate, sell, resell, visit or otherwise use this website or any part of this website for any commercial purpose. You may not use frame technology or frame technology to include any trademark, logo or other proprietary information (including images, texts, page layouts or forms) without our prior explicit written consent. You are not allowed to use any meta-tag bearing our name or trademark or any other "hidden text" without our prior explicit written consent.
Reviews, Comments, Communications, and Other User Content
Kwoking.com allows users to submit and share comments, feedback, submissions, suggestions, questions, reviews, and other content on Kwoking.com (“Content”). Content should be written in English. If you do post Content, the Content must not be false, inaccurate, misleading, illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of such content. You will not post content that victimizes,harasses, degrades or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age or disability. Kwoking.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.
By submitting Content, you warrant that
(1) you are the sole author and owner of the Content
(2) you are at least 18 years old or if you are under the age of 18, you are at least 16 years old and your submission has been made under the supervision of a parent or legal guardian who agrees to be bound by this Agreement
(3) use of any Content you supply will not violate any terms of this Agreement and will not cause injury to any person or entity.
For all Content you post, upload or otherwise make available (“Provider”) to Kwoking.com, you grant Kwoking.com its affiliates and related entities, a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and fully sub-licensable license to use, copy, reproduce, distribute, publish, publicly perform, publicly display, modify, adapt, translate, archive, store and create derivative works from such Content, in any form, format, or medium of any kind now known or later developed. Without limiting the generality of the previous sentence, you authorize Kwoking.com to share the Content across all web sites, advertisements, media and another medium, affiliated with Kwoking.com, to include the content in a searchable format accessible by users of the Kwoking.com Network, to place advertisements in close proximity to such content, and to use your name, likeness and any other information in connection with its use of the material you provide. You waive all moral rights with respect to any content you provide to Kwoking.com. You also grant Kwoking.com the right to use any material, information, ideas, concepts, know-how or techniques contained in any communication you provide or otherwise submit to us for any purpose whatsoever, including but not limited to, commercial purposes, and developing, manufacturing and marketing commercial products using such information. All rights in this paragraph are granted without the need for additional compensation of any sort to you.
You grant Kwoking.com and sub-licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you Provide does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Kwoking.com for all claims resulting from Content you Provide.
When posting or sharing do not post or share content containing your full name(s) or other confidential identifiable information of yourself or others. With regard to sharing personal information, doing so is at your own risk. Kwoking.com is not responsible for damage or harm resulting from your choice to share personal information. Anything you upload to our app site, excluding payment information, can and will be viewed by your team members.
You are responsible for your own data and usage costs.
About Our Prices
A product listing on our Site references a higher price, typically denoted by a strikethrough (e.g. "$239.99"), such higher price represents the retail price suggested by the manufacturer or supplier. In the absence of a price suggested by the manufacturer or supplier, this price represents the highest price at which we offered or sold the product at some point in the past.
Despite Kwoking.com's efforts to provide accurate product and price information, price or printing errors may occur. Kwoking.com can only confirm the price of any item after ordering. If goods are listed at incorrect prices or incorrect information is provided due to incorrect prices or product information, Kwoking.com has the right to unilaterally decide to contact you to obtain instructions or cancel your order. I would like to inform you of this cancellation. Prices and supply are subject to change without prior notice.Prices stated are valid through the expiration date.
However, pricing is subject to change without notice in the event of an alteration to specifications, quantity, designs, or delivery
schedules. Pricing is also subject to change due to changes in the cost of material, supplies, labor, clerical error, foreign or domestic legislation.
Please note that some orders may not be accepted and must be cancelled. We reserve the right to refuse or cancel any order for any reason at our own discretion. For convenience, you will be charged when ordering, and your order will be shipped within the time specified on the product specific page or the time mentioned in the "Shipping Policy" section of the website. If your order cannot be mailed within 24 hours, we will use your funds as a deposit for the merchandise before the product is mailed. Some situations that may cause your order to be cancelled include: restrictions on the quantity that can be purchased, inaccuracies or errors in product or price information, or problems discovered by our credit and fraud prevention department. We may need other verification or information before accepting any order. If all or any part of your order is cancelled or other information is needed to accept your order, we will contact you. If your order is cancelled upon receipt of payment, we will deduct the corresponding fee from you by way of charging.
Kwoking.com tried to be as accurate as possible. However, Kwoking.com does not guarantee that the product description or other contents of this website are accurate, complete, reliable, up-to-date or error-free. If the product you purchased from us does not match the description, your only remedy is to return the unused product. We also try our best to display the color and appearance of products appearing on the website as accurately as possible. However, since the actual color you see will depend on the display, we cannot guarantee that the display of any color or surface on the display is accurate.
Disclaimer and Limitation of Liability
For all international customers only, Kwoking assures you that when you purchase products as a consumer, any products purchased from Kwoking through its website are of satisfactory quality and reasonably suitable for all purposes for which such products are usually provided and sold.
The instructions or examples will be followed. Kwoking's liability for any loss caused by any order from any international customer is strictly limited to the purchase price of the product you purchased and any foreseeable loss due to violation of this clause. When accepting your order, it is foreseeable that the parties can reasonably predict the loss.
Excessive inventories are not responsible for indirect losses, which are the side effects of major losses or damages. Such losses are unpredictable, including but not limited to:
(a) loss of income or income;
(b) business losses;
(c) profit or contract losses;
(d) losses expected to be saved;
(e) data loss;
(f) Waste of management or office time, whether caused by infringement (including negligence), breach of contract or other reasons.
This does not restrict or exclude in any way (any liability for overstock under section 2(3) of the Consumer Protection Act 1987); (b) Violates any condition of ownership or quiet enjoyment implied in section 12 of the 1979 Law on the Sale of Goods or section 2 of the 1982 Law on the Supply of Goods and Services; (c) death or personal injury caused by our negligence; Or (d) fraudulent misrepresentation. In addition to the warranties and other warranties provided to you by Kwoking in these terms, Kwoking specifically disclaims all forms of warranties, conditions and any other form of terms, including but not limited to implied terms of satisfactory quality or applicability. Any oral advice or written information provided by Kwoking does not constitute a warranty (unless made fraudulently).
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to this and all other Kwoking.com websites. Kwoking.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Kwoking.com web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.