USD:English
Currency
EUR
CAD
GBP
AUD
NZD
Language
Français
0 item added to your shopping bag
Customer Service
Orders Delivery Return & Refund Payment & Promos Product & Information Account
Privacy Policy


We care about our customers and know that your privacy is very important to you. This privacy policy ("privacy policy") is the way we share how we collect your information, why we need it, and how we use it.


Scope of application

This privacy policy applies to your use of our websites and mobile websites (collectively referred to as "websites") and our mobile applications (collectively referred to as "applications" and together with websites and "services"). The service includes websites and mobile applications run by Kwoking. If you visit another website or mobile application, the privacy policy of that website or mobile application will apply. Please check the privacy policy of the website or mobile application to learn how the website or mobile application operator handles your information.
This privacy policy also applies to information you provide to us after obtaining or guiding this privacy policy. For example, this may be when you share information with our service representatives (e.g. customer service agents, design experts or installation or assembly professionals) or send us letters, emails or chats.


Please read this privacy policy carefully before submitting information to the service.


The information we collect and how we use your information
The information we collect is generally divided into three categories:
(1) the information you provided us;
(2) Information we automatically collect from your use of websites or applications;
(3) Information we collect from third parties.

We use your information in several different ways. How we deal with your information depends on when and what we collect.


Information you give to us

(1) Your name and contact details (such as your email address, mailing address, phone number, and password)
(2) Additional profile information (such as date of birth, gender, location, and preferred language)
(3) Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
(4) Your financing information (such as social security number, date of birth, and income)
(5) Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
(6) Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)


How we use information you give to us

(1) Registration
(2) Accept payment, fulfill orders, provide refunds
(3) Application for financing solutions offered by financing providers
(4) Sending you account information
(5) To offer an improved user experience
(6) Analytics, training and quality assurance
(7) Communication, marketing and advertising 


Why we collect it

(1) We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order.
(2) We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
(3) We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.
(4)We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them.
(5)We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience.
(6)We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring.
(7)We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities.


How we protect the information we collect

(1)Security Methods
We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.

(2)E-mail Security
Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

(3)Information About Children
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never knowingly
request or collect personal information from any person under 16 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 16 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

(4)Additional Security
We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect the information in their online accounts, including the following:
Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
Reset your e-mail account passwords frequently.
Use complex passwords or passphrases
Do not use the same password on more than one website.
Do not share your password with others.
Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.


When We Share Your Information

We share your information with the following categories of recipients as an essential part of being able to provide the Site, the App, the Service and related services and offerings, including customer service, to you:

(1)The Kwoking Family: We share information we collect with the Kwoking family, which includes all of our subsidiaries and affiliates. The Kwoking family may use this information to offer you products and services that may be of interest to you.
(2)Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
(3)Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.
(4)Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
(5)Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
(6)We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.


Financing Providers

If you chose to apply for a financing product offered by a financing provider, we collect some of your financing information on behalf of that provider. Once you have completed the application form, we send the data to the financing provider and delete it immediately from our systems, except for information we need to keep in order to provide services to you. We will not use your financing information for any other purpose.


Our Security Measures

The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network. If you have questions about the security of your information, please contact us here.

We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.


Keeping Your Information

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.


Changes to this Privacy Policy

We may change this Privacy Policy from time to time to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on the Service. 
If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact. We encourage you to periodically review this page for the latest information on our privacy practices.

CookiesKwoking.com Cookies
The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.

Online Advertising

We participate in the Adobe Marketing Cloud Device Cooperative to better understand how you use certain websites and apps of ours across the various devices you use and to deliver tailored promotions. Learn more about how Adobe does this and manage your preferences.
This Privacy Policy applies to all current or former customer information collected by or provided to us.
The Sites may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulator requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.
However, there may be cases where changes to the Privacy Statement may be more significant. In such cases, we will first provide a more prominent notice.
Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please refrain from using our products or services and Contact Us to close any account you may have created.
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and 
providing a safer experience. We describe below the various types of cookies we use and the purposes they perform. Please note that the specific cookies we may use vary depending on the specific websites and services you use.


Essential cookies: These cookies are strictly necessary to provide you with our websites and services and to enable essential features, such as providing shopping cart or live chart functionality. If you disable these cookies, we will not be able to fulfill your request.
Performance and functionality cookies: These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing. The information these cookies collect allows us to optimize our websites and make it easier for you to use, and it does not personally identify you. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Essential cookies: These cookies are strictly necessary to provide you with our websites and services and to enable essential features, such as providing shopping cart or live chart functionality. If you disable these cookies, we will not be able to fulfill your request.
Performance and functionality cookies: These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing. The information these cookies collect allows us to optimize our websites and make it easier for you to use, and it does not 
personally identify you. If you disable or opt-out of these cookies, you may not be able to use certain features of our websites and services, and it may reduce the support or information that we can provide you.

Social networking cookies: These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites. These cookies may also be used for advertising purposes.
You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.
Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. If you don’t change your browser settings and continue to use our website, we will assume that you consent to us using cookies and continuing to download cookies onto your device. 
If you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalized experience.
Some browsers include the ability to transmit "Do Not Track" signals. We do not process or respond to "Do Not Track" signals. Instead, we adhere to the standards described in our Privacy Policy.


How to Contact Us
We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us here or in writing at.