- Do you offer a wholesale discount for bulk buying?
- Tracking Order
- Ordering Guidance
- How long does it take for my order to ship?
- Where is my order?
- Can I make changes to my order?
- Why I didn’t get an email about my order delivery?
- How can I cancel my order?
- How to change/modify billing address?
- What should I do if I did not receive a confirmation email?
- Shipping Info
- What countries or regions do you ship to?
- I still haven’t received my package. Where is my order?
- Why was my package returned?
- Why was my order divided into two or more packages?
- Why hasn't my shipping information been updated?
- What if I am not at my shipping address?
- Are there any additional fees involved in shipping?
- What if I don't want it because of the customs taxes?
- Why it shows that my tracking number is invalid?
- About Shipping Addresses
- Return Policy
- Our Guarantees
- I've returned my item; how soon will I receive my refund?
- How do I return an item?
- What to do if my refund is wrong?
- What items cannot be returned?
- Why didn't I get my full refund?
- Have you received my returned items?
- What payment methods are available in my country?
- Why my payment was declined?
- Why do I need to verify my payment of my order?
- Can I use more than one coupon/offer at a time?
- Can you refund the price difference?
- What should I do if my promotion code isn't working?
- Can I use one more than one discount?
- Am I able to be refunded the difference for a discount item?
- Payment Methods
- Terms & Use
- Privacy Policy
- Copyright Notice
- Contact Customer Care
- About Us
- Where are your products sent from?
- Where can I find your latest products?
- Cookie Policy
We offer a full refund on all returnable items, excluding shipping charges, return insurance fee and non-refundable items: custom lights, discounted products, promotional products.
Coupon codes will not be refunded as cash value.
Cancellation Guidelines
1. Cancellation Before Payment
You may cancel an unpaid order at any time by:
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Logging into “My Account” and selecting “My Orders”.
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Clicking on the relevant order number.
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Clicking “Delete this order” and confirming cancellation.
No handling fee applies.
2. Cancellation Before Shipment
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Within 48 hours of placing the order:
10% handling fee (Order Total × 10%) -
After 48 hours of placing the order:
20% handling fee (Order Total × 20%)
Note: Once an order has shipped, cancellation is no longer possible.
3. Cancellation After Shipment Begins
We will attempt to intercept the shipment if possible.
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If the interception is successful:
50% handling fee (Order Total × 50%)-
Non-refundable shipping costs
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If the interception fails:
60% handling fee (Order Total × 60%)-
Non-refundable shipping costs
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4. Failed Delivery Due to Customer Actions
If the delivery fails due to:
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Incorrect contact information provided by the customer
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Customer refusal to accept the delivery
The following fees will apply:
60% handling fee (Order Total × 60%)
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Non-refundable shipping costs
