Our Guarantees - Kwoking

If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.

What we will need from you.
1. The Order number and item number;
2. A photo or video showing the issue;
3. A photo of the shipping label and original packagings;
We will review your claim and contact you if we need more information; If approved, we will arrange a replacement part or a Partial refund of the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us, our customer team will provide you with a complete solution.

Where do I send returns?
For the item, if you need a return, please contact our customer team before. KWOKING will not be responsible for returned item(s) without notifying us in advance.

Do I need to return all its components or just the faulty part?
Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories, like batteries, cables, chargers, and similar ones. If one component, accessory or spare part is missing, we will ask you to pay for it.

60 days conditional return

If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.If your purchase is devoid of any quality or appearance issues, yet you are still dissatisfied with it, and the product remains in a pristine, unused condition, we can arrange for a partial refund. This refund will encompass the item's cost, with the exclusion of the shipping fees.

If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.

Note:
For the item, if you need a return, please contact our customer team before. KWOKING will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to contact us to submit your claim.

Cancellation guarantee
For canceling an order or change an item which has not been processed, please contact us as soon as possible.

If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within 5 business day.

Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 60 days after receiving it, you are protected by our "60 Days Return to Us" guarantee.