Our Return Policy

Did you love your order? If not, see below for all the return details.
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.

Return a DOA (dead on arrival) item

If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee.

Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or a free replacement if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund.
2. If you have concerns about your item being damaged during shipping, please take photographs or record videos to provide visual evidence of the issue. Including images of the damaged item, its packaging, and the label affixed to the outside of the package will greatly speed up the processing procedure.

Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2. Orders canceled beyond 24 hours after payment confirmation will be eligible for a full refund consisting of full shipping cost and 100% of the product purchase price.
3. Once your order has been shipped, it can no longer be canceled.

How can I return the defective item to KWOKING
Please contact us before returning a defective item to receive the return shipping address and other instructions. KWOKING will not be responsible for returned item(s) without notifying us in advance.

Below are some further suggestions and important reminders:
1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. We can arrange a refund or a replacement of the product after receiving the defective item;
6. Please place a note inside the return package by including the following details (this will accelerate your return request):

What we need:
1. your order number;
2. the product ID or name and the quantity;
3. a short description of the problem occurred with this product;

Please Note:
1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). 
2. Please send the item back to the return address as soon as possible and then send us the tracking number. 
3. Items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.

Any purchase on KWOKING.com indicates that you have read, understood and agreed with our Cancel and Return Policy stated above. KWOKING reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.