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Here is a chart including the rated voltage of some countries for your reference. Any problems, please kindly let us know. Hope you enjoy shopping here.
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
Processing Time: 7 - 10 days.
|
Shipping Method |
Countries/ Region |
Time (Days) |
|
Expedited Shipping |
United States |
30-40 |
|
Standard Shipping |
Australia |
30-40 |
| United Kingdom | 40-50 | |
| Canada | 49-63 |
Please Note:
A.Processing Time is calculated from the time you paid and the order is verified (An confirmation email will be sent after payment).
B.It is available to change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. (Only before the shipment begins, please check the Cancellation & Return Policy carefully: https://www.kwoking.com/faq/shipping-info.html) If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C.For holidays (both during the China's festivals and your local holidays), processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time:
We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)
Please Note:
A.We are pleased to announce that we will cover all customs taxes for your orders. You no longer need to worry about customs duties, as we have taken care of these fees for you. Whether you're shopping locally or internationally, you can trust that your purchases with us will be free from any unexpected customs charges.
B.Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
C.We apologize that Alaska, Hawaii, Puerto Rico and the P.O.Boxes and military addresses(APO, FPO)can not be delivered.
D.According to different shipping regulations in different areas, some products are only available for a standard shipping. Please check your checkout page carefully, if there is no option for an Expedited Express, the express shipping may be unavailable for your order(s) or your location(s) at this moment.
E.Due to international shipping policies, customs regulations, and packaging considerations, item(s) in your order may be shipped in separate packages and may not arrive as fully assembled units. We will notify you when a separated shipping is applied on your order(s) and you do not need to pay any extra shipping fee for it.
Cancellation Policy
All order cancellations incur handling fees, regardless of shipment status.This is due to additional labor for warehouse coordination, order processing, and—for shipped items—logistics management.
It is the first place for us to provide quality product for every customer even at a cost-effective price. In this case, it always takes a longer time and a higher cost for us to prepare and check the product for multi stages. We appreciate your patience and trust in our process.
If you would like to change the order before the shipment, instead of a cancellation, there will no handling fees incurred. We'll help you update the item at no extra cost, though any price difference between the items will be your responsibility.
Cancellation Before Shipment
- Within 48 hours of placing order:10% handling fee (Order Total Price × 10%)
- 48 hours after placing order:20% handling fee (Order Total Price × 20%)
Cancellation After Shipment Begins
- 48 hours after placing order and starts shipping:
*We will attempt to intercept the shipment.
If interception is successfully:
50% handling fee (Order Total Price × 50%) + Non-refundable shipping costs
If interception fails:
60% handling fee (Order Total Price × 60%) + Non-refundable shipping costs
Failed Delivery Caused By Customer Actions
If delivery fails because of an invalid contact information provided by customer, OR customer refusal to accept delivery, then handling fees will be: 60% handling fee (Order Total Price × 60%) + Non-refundable shipping costs
Return Policy
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that you have the products in good condition, which means products could sell again as normal commodity, not damaged or deformed, no stains, not been used, together with the original package and original receipt or invoice.
